Shipping policy

Shipping Policy

Last updated: 6 September 2026

305 Club is an online retail brand operated by Bloomy Health Co LLC. This page explains how orders are processed, where we ship, and what to expect after you have placed an order.

Shipping Destinations

We ship to the United States only. This covers all 50 states, the District of Columbia, and the US territories and APO/FPO addresses served by our carriers.

We do not ship internationally at this time. If you enter a delivery address outside the United States, checkout will not offer a shipping method for your order. If you would like to be told when we open a new destination, email support@305-club.com.

Order Cut-Off Time

Orders placed before 3:00 PM MDT on a business day enter processing the same day. Orders placed after that time, or on a weekend or public holiday, enter processing on the next business day.

Processing Time

Orders are picked, checked and packed within 1 to 3 business days. Processing time is separate from transit time — it is the period before your parcel is handed to the carrier.

Shipping / Transit Time

Once your parcel has been handed to the carrier, transit takes 5 to 7 business days.

Total Estimated Delivery Time

Processing and transit together give a total estimated delivery time of 6 to 10 business days from the moment you place your order.

We offer a single free shipping method, so checkout does not display a per-order delivery date. The windows published on this page are the windows that apply to your order.

These are estimates, not guarantees. Carrier backlogs, severe weather and incorrect or incomplete addresses can extend them. We are not able to guarantee delivery for a specific date or event.

Shipping Costs

Shipping is free on every order within the United States. There is no minimum order value.

You are never asked to pay a delivery charge, a handling fee or a surcharge for a remote address, and no shipping charge is added after an order is placed. The shipping line at checkout will show as free before you pay.

Free shipping covers the cost of getting the parcel to you. It does not cover the cost of returning an item to us, which is set out in our Refund Policy.

Sales Tax

All orders are shipped within the United States, so no import duties or customs handling fees apply.

Where sales tax applies to your delivery address, it is calculated and displayed at checkout before you pay. Product prices shown on the store do not include sales tax.

Order Fulfillment Process

You place your order and receive an order confirmation email straight away.
Our team verifies the order and the delivery address.
The order is picked and packed within 1 to 3 business days.
The parcel is handed to the carrier and you receive a dispatch email with tracking.
The parcel reaches you within 5 to 7 business days of dispatch.

If you have not received a confirmation email, check your spam folder before contacting us — filters occasionally divert them.

Tracking Your Order

A tracking number is emailed to you as soon as your parcel is dispatched. It can take up to 48 hours for the carrier's system to show the first scan, so a tracking link that looks empty immediately after dispatch is normal.

If tracking has not updated for several days, email support@305-club.com or call +1 720-796-3882 with your order number and we will open an enquiry with the carrier.

Delayed Shipments

Once a parcel is with the carrier its progress is outside our direct control. If your order is significantly overdue against the windows published above, contact us with your order number and we will investigate on your behalf and keep you updated until it is resolved.

Incorrect or Incomplete Addresses

Please check your delivery address carefully before paying. We ship to the address exactly as it is entered.

If you spot a mistake, email support@305-club.com or call +1 720-796-3882 immediately — we can usually correct an address before dispatch, but not after. Parcels returned to us because of an incorrect or incomplete address can be reshipped, and the cost of reshipping is confirmed to you in writing first.

Lost, Damaged or Incorrect Items

If your order arrives damaged, faulty, or is not the product you ordered, contact support@305-club.com or call +1 720-796-3882 within 7 days of delivery with your order number, a short description of the problem and clear photographs of the item and the outer packaging.

Where a fault, shipping damage or a picking error is confirmed, 305 Club covers the cost of the return and you may choose a replacement or a full refund.

If tracking shows a parcel as delivered but you have not received it, check with your household and neighbours and look for a carrier card, then contact us so we can open a formal enquiry with the carrier.

Cancellations

Orders can be cancelled free of charge at any time before they have been dispatched. Email support@305-club.com or call +1 720-796-3882 as soon as possible with your order number. Once an order has left our fulfilment partner it can no longer be cancelled, and our Returns & Refund Policy applies instead.

Customer Satisfaction

We would rather hear from you than have you wait. If anything about your delivery is unclear or has gone wrong, email or call us with your order number and we will give you a straight answer about where your parcel is and what happens next.

Related Information

For returns, refunds and cancellations after delivery, see our Returns & Refund Policy. Common questions are answered on our FAQ page. Your use of this store is also governed by our Terms of Service.

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